| AGC LCEP - Second Edition (5 units, public outline) | Lean Construction | 2026-10-17 |
| AGC LCEP second edition - public learning objectives | Lean Construction | 2026-10-17 |
| AIAG — Measurement Systems Analysis (MSA) Reference Manual, 4th edition | Green Belt Lean Six Sigma, Black Belt Lean Six Sigma | 2026-10-19 |
| AIAG — Statistical Process Control (SPC) Reference Manual, 2nd edition (capability indices, d2 constants) | Green Belt Lean Six Sigma | 2026-10-19 |
| ASQ : Continuous improvement and Kaizen | White Belt Lean Six Sigma | 2026-10-19 |
| ASQ : DMAIC — the define, measure, analyze, improve, control process | White Belt Lean Six Sigma, Yellow Belt Lean Six Sigma, Gestion des problèmes et du changement | 2026-10-19 |
| ASQ : Decision matrix | Gestion des problèmes et du changement | 2026-10-19 |
| ASQ : Five S (5S) tutorial | White Belt Lean Six Sigma, Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ : Mistake-proofing (poka-yoke) | White Belt Lean Six Sigma | 2026-10-19 |
| ASQ : PDCA cycle (plan-do-check-act) | White Belt Lean Six Sigma, Yellow Belt Lean Six Sigma, Gestion des problèmes et du changement | 2026-10-19 |
| ASQ : Pareto chart | Gestion des problèmes et du changement | 2026-10-17 |
| ASQ : Root cause analysis (five whys) | Gestion des problèmes et du changement | 2026-10-19 |
| ASQ : Six Sigma belts, executives and champions — what does it all mean? | White Belt Lean Six Sigma | 2026-10-19 |
| ASQ : Value stream mapping | White Belt Lean Six Sigma | 2026-10-19 |
| ASQ : Variation — common and special causes | White Belt Lean Six Sigma | 2026-10-19 |
| ASQ : What is Lean? | White Belt Lean Six Sigma, Black Belt Lean Six Sigma | 2026-10-19 |
| ASQ : What is Six Sigma? | White Belt Lean Six Sigma | 2026-10-19 |
| ASQ Certified Six Sigma Black Belt (CSSBB) — Body of Knowledge 2022 | Black Belt Lean Six Sigma | 2026-10-19 |
| ASQ Certified Six Sigma Green Belt (CSSGB) — Body of Knowledge | Green Belt Lean Six Sigma | 2026-10-19 |
| ASQ Certified Six Sigma Yellow Belt (CSSYB) — Body of Knowledge (PDF B1698) | Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Check sheet | Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Control Chart | Black Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Control chart | Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Critical-to-Quality (CTQ) tree | Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Design for Six Sigma (DFSS) | Black Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Design of Experiments (DOE) | Black Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Failure Mode and Effects Analysis (FMEA) | Yellow Belt Lean Six Sigma, Black Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Fishbone (Ishikawa) diagram | Yellow Belt Lean Six Sigma, Gestion des problèmes et du changement | 2026-10-19 |
| ASQ Quality Resources — Five S (5S) | Black Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Histogram | Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Measurement system analysis (gauge R&R) | Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Nominal Group Technique, Multivoting and Brainstorming | Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Process capability (Cp, Cpk) | Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Project charter | Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Quality Function Deployment (QFD) | Black Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Quality tools (SIPOC, Kano, QFD, seven management and planning tools) | Green Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — SIPOC diagram | Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Scatter diagram | Yellow Belt Lean Six Sigma | 2026-10-19 |
| ASQ Quality Resources — Total Productive Maintenance (TPM) | Black Belt Lean Six Sigma | 2026-10-19 |
| ASQ — Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (2022) | Black Belt Lean Six Sigma | 2026-10-19 |
| ASQ — Certified Six Sigma Green Belt (CSSGB) Body of Knowledge 2022 | Green Belt Lean Six Sigma | 2026-10-19 |
| ASQ — Six Sigma Yellow Belt Certification CSSYB (exam information) | Yellow Belt Lean Six Sigma | 2026-10-19 |
| Bower S. & Bower G. — Asserting Yourself : the DESC script (Describe, Express, Specify, Consequences) | Gestion des conflits | 2026-10-19 |
| CSSC — Six Sigma White Belt Certification : standard et rubriques du Body of Knowledge | White Belt Lean Six Sigma | 2026-10-19 |
| Center for Nonviolent Communication — The NVC process (observation, feeling, need, request) | Gestion des conflits | 2026-10-19 |
| Friedrich Glasl — Konfliktmanagement : modèle des neuf niveaux d'escalade (synthèse encyclopédique) | Gestion des conflits | 2026-10-19 |
| Harvard Program on Negotiation — BATNA (Best Alternative To a Negotiated Agreement) et négociation raisonnée (Fisher & Ury, Getting to Yes) | Gestion des conflits | 2026-10-19 |
| INRS : harcelement moral et violence interne | Gestion des conflits | 2026-10-17 |
| INRS — Harcèlement moral et violence interne : ce qu'il faut retenir | Gestion des conflits | 2026-10-19 |
| J. M. Juran, J. A. De Feo — Juran's Quality Handbook, 7th ed. (McGraw-Hill) — Cost of poor quality | Black Belt Lean Six Sigma | 2026-10-19 |
| J. R. Hauser, D. Clausing — The House of Quality (Harvard Business Review, 1988) | Black Belt Lean Six Sigma | 2026-10-19 |
| Karpman S. — Fairy Tales and Script Drama Analysis (Transactional Analysis Bulletin, 1968) | Gestion des conflits | 2026-10-19 |
| Kotter: the evolution of the eight steps | Gestion des problèmes et du changement | 2026-10-17 |
| LCI - Integrated Project Delivery | Lean Construction | 2026-10-17 |
| LCI - Last Planner System | Lean Construction | 2026-10-17 |
| LCI - Lean Project Delivery | Lean Construction | 2026-10-17 |
| LCI - Takt Time | Lean Construction | 2026-10-17 |
| LCI - Target Value Delivery | Lean Construction | 2026-10-17 |
| LCI - eLearning catalogue | Lean Construction | 2026-10-17 |
| LCI - history | Lean Construction | 2026-10-17 |
| LCI - respect for people | Lean Construction | 2026-10-17 |
| LCI - six tenets | Lean Construction | 2026-10-17 |
| Lean Enterprise Institute : A3 report (lexicon) | Gestion des problèmes et du changement | 2026-10-19 |
| Lean Enterprise Institute — Lean Lexicon (Takt time, kanban, value stream mapping) | Yellow Belt Lean Six Sigma, Green Belt Lean Six Sigma | 2026-10-19 |
| Lenhardt V. — Les responsables porteurs de sens : grille RPBDC (Réel, Problème, Besoin, Demande, Contrat) | Gestion des conflits | 2026-10-19 |
| N. Kano et al. — Attractive Quality and Must-Be Quality (Journal of the Japanese Society for Quality Control, 1984) ; ASQ Quality Resources: Kano model | Black Belt Lean Six Sigma | 2026-10-19 |
| NIST/SEMATECH e-Handbook of Statistical Methods | Green Belt Lean Six Sigma, Black Belt Lean Six Sigma | 2026-10-19 |
| Programme public Change Manager Foundation : structure, communication, pratique | Gestion des problèmes et du changement | 2026-10-17 |
| Project Management Institute — A Guide to the Project Management Body of Knowledge (PMBOK Guide) | Black Belt Lean Six Sigma | 2026-10-19 |
| Prosci: ADKAR model overview | Gestion des problèmes et du changement | 2026-10-17 |
| R. S. Kaplan, D. P. Norton — The Balanced Scorecard: Measures That Drive Performance (Harvard Business Review, 1992) | Black Belt Lean Six Sigma | 2026-10-19 |
| Rother & Shook — Learning to See (Lean Enterprise Institute) | Green Belt Lean Six Sigma | 2026-10-19 |
| Six Sigma White Belt syllabus (rubriques publiques) | White Belt Lean Six Sigma | 2026-10-19 |
| Support du concepteur : LA GESTION DES CONFLITS, version 2.A, 12/2024 | Gestion des problèmes et du changement, Gestion des conflits | 2026-10-17 |
| T. M. Kubiak, D. W. Benbow — The Certified Six Sigma Black Belt Handbook (ASQ Quality Press) | Black Belt Lean Six Sigma | 2026-10-19 |
| The ASQ Certified Six Sigma Black Belt Handbook, 4th edition (Quality Press) | Black Belt Lean Six Sigma | 2026-10-19 |
| The ASQ Certified Six Sigma Green Belt Handbook, 3rd ed. (Munro, Ramu, Zrymiak) — ASQ Quality Press | Green Belt Lean Six Sigma | 2026-10-19 |
| The ASQ Certified Six Sigma Green Belt Handbook, 3rd edition (Munro, Ramu, Zrymiak) | Green Belt Lean Six Sigma | 2026-10-19 |
| Theory of Constraints Institute — The five focusing steps | Green Belt Lean Six Sigma | 2026-10-19 |
| Thomas & Kilmann — Introduction to the Thomas-Kilmann Conflict Mode Instrument (CPP) | Gestion des conflits | 2026-10-19 |
| Tuckman, B. W. (1965). Developmental sequence in small groups. Psychological Bulletin, 63(6), 384–399 | Yellow Belt Lean Six Sigma, Black Belt Lean Six Sigma | 2026-10-19 |
