References

Bodies of knowledge and sources

The programs are built on public references, consulted on the dates shown. The diagrams, exercises and questions were written for this platform; no proprietary exam is reproduced and no affiliation is claimed.

SourceUsed inconsulted on
AGC LCEP - Second Edition (5 units, public outline)Lean Construction2026-10-17
AGC LCEP second edition - public learning objectivesLean Construction2026-10-17
AIAG — Measurement Systems Analysis (MSA) Reference Manual, 4th editionLean Six Sigma Green Belt, Lean Six Sigma Black Belt2026-10-19
AIAG — Statistical Process Control (SPC) Reference Manual, 2nd edition (capability indices, d2 constants)Lean Six Sigma Green Belt2026-10-19
ASQ : Continuous improvement and KaizenLean Six Sigma White Belt2026-10-19
ASQ : DMAIC — the define, measure, analyze, improve, control processLean Six Sigma White Belt, Lean Six Sigma Yellow Belt, Problem solving and change management2026-10-19
ASQ : Decision matrixProblem solving and change management2026-10-19
ASQ : Five S (5S) tutorialLean Six Sigma White Belt, Lean Six Sigma Yellow Belt2026-10-19
ASQ : Mistake-proofing (poka-yoke)Lean Six Sigma White Belt2026-10-19
ASQ : PDCA cycle (plan-do-check-act)Lean Six Sigma White Belt, Lean Six Sigma Yellow Belt, Problem solving and change management2026-10-19
ASQ : Pareto chartProblem solving and change management2026-10-17
ASQ : Root cause analysis (five whys)Problem solving and change management2026-10-19
ASQ : Six Sigma belts, executives and champions — what does it all mean?Lean Six Sigma White Belt2026-10-19
ASQ : Value stream mappingLean Six Sigma White Belt2026-10-19
ASQ : Variation — common and special causesLean Six Sigma White Belt2026-10-19
ASQ : What is Lean?Lean Six Sigma White Belt, Lean Six Sigma Black Belt2026-10-19
ASQ : What is Six Sigma?Lean Six Sigma White Belt2026-10-19
ASQ Certified Six Sigma Black Belt (CSSBB) — Body of Knowledge 2022Lean Six Sigma Black Belt2026-10-19
ASQ Certified Six Sigma Green Belt (CSSGB) — Body of KnowledgeLean Six Sigma Green Belt2026-10-19
ASQ Certified Six Sigma Yellow Belt (CSSYB) — Body of Knowledge (PDF B1698)Lean Six Sigma Yellow Belt2026-10-19
ASQ Quality Resources — Check sheetLean Six Sigma Yellow Belt2026-10-19
ASQ Quality Resources — Control ChartLean Six Sigma Black Belt2026-10-19
ASQ Quality Resources — Control chartLean Six Sigma Yellow Belt2026-10-19
ASQ Quality Resources — Critical-to-Quality (CTQ) treeLean Six Sigma Yellow Belt2026-10-19
ASQ Quality Resources — Design for Six Sigma (DFSS)Lean Six Sigma Black Belt2026-10-19
ASQ Quality Resources — Design of Experiments (DOE)Lean Six Sigma Black Belt2026-10-19
ASQ Quality Resources — Failure Mode and Effects Analysis (FMEA)Lean Six Sigma Yellow Belt, Lean Six Sigma Black Belt2026-10-19
ASQ Quality Resources — Fishbone (Ishikawa) diagramLean Six Sigma Yellow Belt, Problem solving and change management2026-10-19
ASQ Quality Resources — Five S (5S)Lean Six Sigma Black Belt2026-10-19
ASQ Quality Resources — HistogramLean Six Sigma Yellow Belt2026-10-19
ASQ Quality Resources — Measurement system analysis (gauge R&R)Lean Six Sigma Yellow Belt2026-10-19
ASQ Quality Resources — Nominal Group Technique, Multivoting and BrainstormingLean Six Sigma Yellow Belt2026-10-19
ASQ Quality Resources — Process capability (Cp, Cpk)Lean Six Sigma Yellow Belt2026-10-19
ASQ Quality Resources — Project charterLean Six Sigma Yellow Belt2026-10-19
ASQ Quality Resources — Quality Function Deployment (QFD)Lean Six Sigma Black Belt2026-10-19
ASQ Quality Resources — Quality tools (SIPOC, Kano, QFD, seven management and planning tools)Lean Six Sigma Green Belt2026-10-19
ASQ Quality Resources — SIPOC diagramLean Six Sigma Yellow Belt2026-10-19
ASQ Quality Resources — Scatter diagramLean Six Sigma Yellow Belt2026-10-19
ASQ Quality Resources — Total Productive Maintenance (TPM)Lean Six Sigma Black Belt2026-10-19
ASQ — Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (2022)Lean Six Sigma Black Belt2026-10-19
ASQ — Certified Six Sigma Green Belt (CSSGB) Body of Knowledge 2022Lean Six Sigma Green Belt2026-10-19
ASQ — Six Sigma Yellow Belt Certification CSSYB (exam information)Lean Six Sigma Yellow Belt2026-10-19
Bower S. & Bower G. — Asserting Yourself : the DESC script (Describe, Express, Specify, Consequences)Conflict management2026-10-19
CSSC — Six Sigma White Belt Certification : standard et rubriques du Body of KnowledgeLean Six Sigma White Belt2026-10-19
Center for Nonviolent Communication — The NVC process (observation, feeling, need, request)Conflict management2026-10-19
Friedrich Glasl — Konfliktmanagement : modèle des neuf niveaux d'escalade (synthèse encyclopédique)Conflict management2026-10-19
Harvard Program on Negotiation — BATNA (Best Alternative To a Negotiated Agreement) et négociation raisonnée (Fisher & Ury, Getting to Yes)Conflict management2026-10-19
INRS : harcelement moral et violence interneConflict management2026-10-17
INRS — Harcèlement moral et violence interne : ce qu'il faut retenirConflict management2026-10-19
J. M. Juran, J. A. De Feo — Juran's Quality Handbook, 7th ed. (McGraw-Hill) — Cost of poor qualityLean Six Sigma Black Belt2026-10-19
J. R. Hauser, D. Clausing — The House of Quality (Harvard Business Review, 1988)Lean Six Sigma Black Belt2026-10-19
Karpman S. — Fairy Tales and Script Drama Analysis (Transactional Analysis Bulletin, 1968)Conflict management2026-10-19
Kotter: the evolution of the eight stepsProblem solving and change management2026-10-17
LCI - Integrated Project DeliveryLean Construction2026-10-17
LCI - Last Planner SystemLean Construction2026-10-17
LCI - Lean Project DeliveryLean Construction2026-10-17
LCI - Takt TimeLean Construction2026-10-17
LCI - Target Value DeliveryLean Construction2026-10-17
LCI - eLearning catalogueLean Construction2026-10-17
LCI - historyLean Construction2026-10-17
LCI - respect for peopleLean Construction2026-10-17
LCI - six tenetsLean Construction2026-10-17
Lean Enterprise Institute : A3 report (lexicon)Problem solving and change management2026-10-19
Lean Enterprise Institute — Lean Lexicon (Takt time, kanban, value stream mapping)Lean Six Sigma Yellow Belt, Lean Six Sigma Green Belt2026-10-19
Lenhardt V. — Les responsables porteurs de sens : grille RPBDC (Réel, Problème, Besoin, Demande, Contrat)Conflict management2026-10-19
N. Kano et al. — Attractive Quality and Must-Be Quality (Journal of the Japanese Society for Quality Control, 1984) ; ASQ Quality Resources: Kano modelLean Six Sigma Black Belt2026-10-19
NIST/SEMATECH e-Handbook of Statistical MethodsLean Six Sigma Green Belt, Lean Six Sigma Black Belt2026-10-19
Programme public Change Manager Foundation : structure, communication, pratiqueProblem solving and change management2026-10-17
Project Management Institute — A Guide to the Project Management Body of Knowledge (PMBOK Guide)Lean Six Sigma Black Belt2026-10-19
Prosci: ADKAR model overviewProblem solving and change management2026-10-17
R. S. Kaplan, D. P. Norton — The Balanced Scorecard: Measures That Drive Performance (Harvard Business Review, 1992)Lean Six Sigma Black Belt2026-10-19
Rother & Shook — Learning to See (Lean Enterprise Institute)Lean Six Sigma Green Belt2026-10-19
Six Sigma White Belt syllabus (rubriques publiques)Lean Six Sigma White Belt2026-10-19
Support du concepteur : LA GESTION DES CONFLITS, version 2.A, 12/2024Problem solving and change management, Conflict management2026-10-17
T. M. Kubiak, D. W. Benbow — The Certified Six Sigma Black Belt Handbook (ASQ Quality Press)Lean Six Sigma Black Belt2026-10-19
The ASQ Certified Six Sigma Black Belt Handbook, 4th edition (Quality Press)Lean Six Sigma Black Belt2026-10-19
The ASQ Certified Six Sigma Green Belt Handbook, 3rd ed. (Munro, Ramu, Zrymiak) — ASQ Quality PressLean Six Sigma Green Belt2026-10-19
The ASQ Certified Six Sigma Green Belt Handbook, 3rd edition (Munro, Ramu, Zrymiak)Lean Six Sigma Green Belt2026-10-19
Theory of Constraints Institute — The five focusing stepsLean Six Sigma Green Belt2026-10-19
Thomas & Kilmann — Introduction to the Thomas-Kilmann Conflict Mode Instrument (CPP)Conflict management2026-10-19
Tuckman, B. W. (1965). Developmental sequence in small groups. Psychological Bulletin, 63(6), 384–399Lean Six Sigma Yellow Belt, Lean Six Sigma Black Belt2026-10-19