Level 2 · Kotter, ADKAR, A3, PDCA, 5 whys, Ishikawa, Pareto, communication plan

Problem solving and change management

Structure a problem, find causes, decide, bring teams on board, sustain over time.

Who it is for — Managers, project leaders and heads of department who lead a transformation.

20 lessons 60 graded practice questions 20 mock exam questions 2 numerical cases Available languages : DE · EN · ES · FR · IT

Private training. The PROMACEO LEAN certificate is not a certification: it does not exempt you from any exam or prerequisite required by ASQ, IASSC, CSSC, the LCI or any other body.

Detailed syllabus

Unit 1Define a measurable problem

  1. 01
    Define a measurable problemDistinguish symptoms, gaps and solutions.
    3 QCM
  2. 02
    Scope with structured questionsGather facts before seeking causes.
    3 QCM
  3. 03
    Correction, causes and five whysDistinguish removing an effect from preventing recurrence.
    3 QCM
  4. 04
    Explore causes with a fishbone diagramOrganise hypotheses without confusing them with evidence.
    3 QCM

Unit 2Prioritise with a Pareto chart

  1. 01
    Prioritise with a Pareto chartRead categories and cumulative totals without blindly applying 80/20.
    3 QCM · 1 numerical cases
  2. 02
    Generate options as a teamSeparate idea generation from selection.
    3 QCM
  3. 03
    Choose with a decision matrixMake trade-offs visible and testable.
    3 QCM
  4. 04
    From problem to pilot: PDCA and DMAICChoose an approach and measure a trial.
    3 QCM

Unit 3Structures and decision routes

  1. 01
    Structures and decision routesAdapt support to the organisation.
    3 QCM
  2. 02
    Types of change and evolving approachesDistinguish local adjustment from transformation.
    3 QCM
  3. 03
    Give a reason and a directionConnect need, vision and expected outcomes.
    3 QCM
  4. 04
    Stakeholders and sponsorOrganise participation proportionate to impacts.
    3 QCM

Unit 4Culture and everyday practice

  1. 01
    Culture and everyday practiceIdentify habits that help or hinder the project.
    3 QCM
  2. 02
    Analyse impacts and readinessIdentify what must be ready before launch.
    3 QCM
  3. 03
    Plan and execute changeConnect actions, dependencies, resources and decisions.
    3 QCM
  4. 04
    Communicate for understandingBuild a communication plan and feedback loop.
    3 QCM

Unit 5Understand resistance and reactions

  1. 01
    Understand resistance and reactionsExplore difficulties instead of labelling people.
    3 QCM
  2. 02
    Build skills and adoptionMove from knowing to doing with support.
    3 QCM
  3. 03
    Measure adoption and benefitsDistinguish activity, use and outcome.
    3 QCM · 1 numerical cases
  4. 04
    Sustain, adapt and prepare the next stepDocument a change plan and its review.
    3 QCM

Mock exam

20 questions drawn at random from every unit, 30 minutes, 70% pass mark. Unlocked once every lesson and every case has been completed.

Body of knowledge

Kotter, ADKAR, A3, PDCA, 5 whys, Ishikawa, Pareto, communication plan. References →

Certificate

When you pass the mock exam (≥ 70%), you download a personal PDF certificate with a verification QR code. It explicitly states that it is a private, non-certifying training program.

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